Privacy Policy - sunny-moor

Introduction

sunny-moor is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our language education services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you register for courses, express an interest in obtaining information about us or our services, or otherwise contact us.

Personal Information

The personal information we collect may include:

Name and contact details (email address, postal address)
Educational background and language learning history
Payment and billing information
Course enrolment and attendance records
Assessment results and progress reports
Communications and correspondence with our staff

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our educational services
To process course enrolments and payments
To communicate with you about your courses and our services
To send administrative information and updates
To respond to your enquiries and support requests
To improve our website and services
To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.

We may disclose your information in the following circumstances:

With service providers who assist in our operations
To comply with legal requirements or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Student records are typically retained for seven years following the completion of your last course with us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to restrict or object to processing
The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

sunny-moor
Level 4, 127 Queen Street
Melbourne VIC 3000
Australia
Email: [email protected]